News Flash


Posted on: November 13, 2018

Going paperless could pay off for Castle Rock Water customers

For years, Castle Rock residents have proven they are a community that cares about conservation. Now, Castle Rock Water wants customers to take those conservation efforts to a new level by cutting back in another way – paper.

Just as every drop of water counts, so does every piece of paper. During the month of November, the Department is asking customers to sign up for paperless billing. Managing their bill online will help customers stay organized and assist the Town in better serving the community. Plus, customers who sign up before Nov. 30 will be entered to win a $50 credit on their next water bill. Existing paperless customers will also be entered into the drawing.

In 2014, Castle Rock Water launched a new online bill pay solution to help customers better connect with their water bill. Since then, customers have adopted the H2OAccess system, and about 58 percent of current customers have signed up for online billing. H2OAccess provides customers with 24/7 account access, along with an email reminder when their statements are available online. If every customer went paperless and used the H2OAccess system to pay their bill, the Town would save money in both printing and postage costs.

It’s important to remember, even if customers have an H2OAccess account, they may not be signed up for paperless billing. The $50 water credit drawing will take place the week of Dec. 3. More information is available at

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